Shipping & Refund Policy
Shipping Policy
Just like training runs, our gear comes from different places, so combined shipping isn't in our race plan. Each item is shipped directly from our awesome print-on-demand partners, and they call the shots on pricing and shipping methods. We’ve laced up our shoes and have done our best to keep things fair by pricing our products with these shipping costs in mind, so you can focus on your run without worrying about unexpected fees.
Since all of our gear is printed fresh when you order, there’s no pre-made inventory hanging out at the starting line. This might mean a bit of a wait while your unique gear gets ready and makes its way to you. Depending on where it’s coming from, the shipping time might be a bit longer, too. But, just like a good run, some things are worth the wait! Hang in there, and know that we’re cheering for you all the way to the finish line!
Refunds & Exchanges
At She RUNS This Town, we like to keep things moving—just like you! That’s why we partner with a few top-notch print-on-demand companies to produce our running gear. Each piece is made to order, which means every item is a unique finish-line creation! This way, we dodge those pesky inventory hurdles and offer you a marathon-worthy selection of patterns, styles, and even customization options! 🏃♀️
Now, here’s the thing: because each piece is custom-crafted just for you, we can’t accept returns or exchanges if you pick the wrong size, color, or have a change of heart mid-run. But don't worry! We’re here to help you find the right fit—check out our detailed descriptions, and if you’re still unsure, just give us a shout! We promise to cheer you on through any size or style confusion.
And hey, we know that sometimes the race doesn’t go as planned. If your gear shows up with a little more than a “unique” print (think damage or a hiccup in the manufacturing process), our amazing providers are ready to step in with a free reprint or a refund. Just be sure to let us know within 7 days of delivery so we can sprint into action!